First check whether the card is physical or virtual
RedotPay's PIN guidance distinguishes the card types: a virtual card has no PIN and one cannot be set, while a physical card has a PIN after activation. If you are trying to pay online with a virtual card, do not look for an ATM PIN; check the payment form and card details the merchant actually requests.
For a newly received physical card, follow the app's activation flow first. The official activation guide says to compare the card's last four digits with the app entry before activating it. This PIN guide does not replace card activation.
Set or reset the PIN in Card settings
- Open CardIn the RedotPay app, select the physical card.
- Open SettingsUse the settings for that card.
- Select Change card PINThe official setup article says a 4- or 6-digit PIN can be set after activation.
- Enter and confirmIf you forgot the current PIN, the reset guide says to enter and confirm a new PIN, then tap Confirm to save.
Do not confuse the PIN with other card or device credentials
A physical-card PIN is different from the CVV printed or shown for online card entry, the card expiry date, an email or SMS verification code, and your phone's device PIN. Read the exact field label before entering a credential. Never send your card PIN, CVV, password or one-time code to this website or to someone who contacts you unexpectedly.
RedotPay's temporary-freeze guidance says three incorrect ATM PIN entries within 24 hours can trigger a card freeze. It does not say that changing the PIN automatically removes an existing freeze or promise the same automatic 24-hour release described for repeated CVV or expiry errors. If the card shows frozen after a PIN issue, check its status and contact official support through the app; do not keep guessing.
Card-order promo codes do not set or unlock a PIN
SAVE2 is for an eligible virtual-card order; DZ100 is for an eligible physical-card order. Enter the matching code in the promo field at card checkout only when the app offers that card and field to your account, and check current conditions and the final app total. These order codes do not set, reset or unlock a PIN and do not pay an ATM fee. The operator reported card-code usability on October 27, 2026; this publisher did not run a new checkout test. Read the card-order code conditions.
Frequently asked questions
Can I set a PIN for a RedotPay virtual card?
No. RedotPay says virtual cards do not have a PIN. Its PIN setup guidance applies to physical cards after activation.
Where do I reset a forgotten physical-card PIN?
Open the RedotPay app, select Card and that physical card, go to Settings, choose Change card PIN, enter and confirm the new PIN, then tap Confirm. Follow the current app prompts.
Does changing my PIN automatically unfreeze a card?
The reviewed PIN and freeze guidance does not promise that. It says three wrong ATM PIN entries within 24 hours can trigger a freeze, but the automatic 24-hour release statement applies to repeated CVV or expiry errors. Check the card status and official support guidance.
Can SAVE2 or DZ100 reset my card PIN?
No. SAVE2 applies only to eligible virtual-card orders and DZ100 only to eligible physical-card orders in the matching card-checkout promo field, subject to current conditions. Neither changes a PIN or card status.