Identify which subscription you want to stop

RedotPay Pro is an optional account membership. It is different from a Netflix or other merchant subscription paid with your card. Check the transaction description and the Pro membership screen before choosing a cancellation path. A merchant service must be canceled with that merchant; the Pro renewal switch does not end it.

The standard-card fee article describes no card management, monthly or annual fee. That statement does not waive a separate paid Pro membership. If you have not subscribed to Pro, do not infer that an unfamiliar entry must be a Pro renewal: compare its reference with your membership and merchant records.

Turn off renewal and keep a record of the result

  1. Open Pro independentlyUse your installed official app and open the RedotPay Pro home page, rather than a link in a renewal message.
  2. Find the membership controlsTap the three-dot menu, then Manage membership and Auto-renewal.
  3. Disable renewalComplete the app prompts and check the resulting renewal state and current expiry date.
  4. Keep confirmationRetain a private note or redacted screenshot of the resulting state and when you changed it. This helps support distinguish a settings change from a charge already made.

If the switch or confirmation is unclear, ask official in-app support to confirm the membership status. This publisher cannot change it for you. Do not share authentication codes or full account screenshots here.

Use the charge-attempt time, not only the expiry date

The Pro guide says renewal reminders begin seven days before expiry and the system tries to charge the renewal fee 48 hours before expiry. A reminder is not proof of a completed deduction. Check the actual membership expiry, renewal setting and payment record separately.

For example, a November 20 expiry puts the first documented charge attempt roughly on November 18. This illustrates the two-day lead time; it is not an exact hour or timezone supplied by the source. Do not assume switching off renewal on the last day will undo an earlier payment. The same guide states that membership fees are non-refundable after payment; turning off future renewal is distinct from reversing an already paid fee.

Freezing a card or leaving a low balance is not the renewal control

Pro belongs to your account, not a particular card or phone. RedotPay says membership benefits remain when a card is replaced, frozen or reported lost, and when you switch phones or reinstall the app. Those actions do not substitute for the documented auto-renewal setting.

If the first renewal charge fails for insufficient balance, the guide says the system tries again. After a second failed payment, auto-renewal turns off and the account returns to regular status when membership expires. It does not specify an exact second-attempt time. Use the switch for a deliberate cancellation rather than treating an empty balance or one failed attempt as confirmation that renewal has ended.

What remains after you turn it off

Turning off auto-renewal does not immediately remove the benefits of the paid period. The guide says those benefits last to the current expiry date, after which the account becomes regular. It also says already earned cashback remains usable until its own expiry. The cashback has a separate 30-day validity and is issued in USDs for card spending, not withdrawal, transfer or buying cards.

If the membership screen and the payment record disagree, give official support the relevant dates, renewal state and charge reference through its private channel. Do not repeat a subscription purchase to test the issue. This guide does not determine an individual refund entitlement or promise a support outcome.

Card-order codes do not cancel or discount Pro

SAVE2 applies to an eligible virtual-card order; DZ100 applies to an eligible physical-card order. Use the matching code in the card-checkout promo field only when the current offer and your account allow it. Check issuance eligibility, physical delivery where relevant and the final app total before paying.

These are card-order codes, not Pro membership or merchant-subscription discounts. They do not cancel renewal, reverse a membership charge or change refund conditions. The operator reported code usability on October 27, 2026; this November 9 documentation review is not a new checkout or code test.

Frequently asked questions

Do I lose Pro benefits as soon as I turn off auto-renewal?

No. RedotPay says paid-period benefits continue until the current expiry date. Turning off renewal controls the next period, rather than immediately ending the current one.

Will freezing my card or one failed renewal payment cancel Pro?

Freezing a card does not replace the Pro renewal control because membership belongs to the account. After an insufficient-balance failure the system tries again; the guide says auto-renewal turns off after a second failed payment. Use Pro > three-dot menu > Manage membership > Auto-renewal and confirm the setting.

Can SAVE2 or DZ100 reduce a Pro renewal charge?

No. SAVE2 is for an eligible virtual-card order and DZ100 for an eligible physical-card order in the matching card-checkout promo field, subject to current eligibility and offer conditions. Confirm the final app total. Neither code cancels or discounts Pro renewal or reverses a membership payment.