How do I turn a disabled RedotPay account back on?
- Open your profileOpen the RedotPay app and go to your profile. The article does not name a separate Profile button.
- SecurityTap [Security], then [Manage account].
- Enable accountTap [Enable account].
- ConfirmTap [Confirm].
- Face scanFollow the steps to complete a quick face scan (Liveness Check).
The article does not say why an account was disabled, how long enablement takes after the scan, or what to do if the scan fails. Confirm in the app, and use official RedotPay support if those controls are not where this list puts them. Document and selfie problems on a normal identity check are a different flow, covered on KYC help. This page does not treat the Liveness Check as that KYC submission.
How is a disabled account different from a locked account?
A locked account, in the Help Center article written for that case, is a security response to the password, not the enable-account path above.
- The lock starts after five consecutive incorrect password attempts.
- You see a message on screen.
- You receive an alert at your registered email.
- The account unlocks automatically after 24 hours. The lock article does not tell you to tap Enable account or to do a face scan.
- Your RedotPay card stays active the whole time, and you can continue using it for transactions as normal.
The disabled-account article does not say whether the card keeps working while the account is disabled. Only the lock article says the card stays active. If you are unsure which message you are looking at, confirm in the app rather than running the wrong recovery.
What should I do during the 24-hour password lock?
Wait for the automatic unlock. The lock article does not list a button that ends the 24 hours early. While you wait, the card itself can still be used for transactions, because RedotPay says it stays active.
Country login guides on this site walk through the same lock in more local detail. They are linked below for Algeria, Angola, Bangladesh, Egypt, India, Morocco, Mozambique, Nigeria, Pakistan, Saudi Arabia, Tunisia, the UAE, and Vietnam. Use the guide that matches the account's country. None of them replaces the in-app Enable account steps if what you actually have is a disabled account.
Frequently asked questions
What are the taps to enable a disabled account?
From your profile, tap Security, then Manage account, then Enable account, then Confirm, then complete the face scan (Liveness Check).
What is the Liveness Check?
The last step in the disabled-account article: a quick face scan after you tap Confirm. The article does not describe a backup if the scan fails. Confirm in the app.
I entered the wrong password five times. Do I use Enable account?
No. Five consecutive incorrect passwords trigger a lock. You get an on-screen message and an email alert, and the account unlocks by itself after 24 hours. The lock article does not use the Enable account path.
Can I still pay with the card while the account is locked for bad passwords?
Yes. During that 24-hour lock the card stays active, and RedotPay says you can continue using it for transactions as normal.
Does the card stay active when the account is disabled?
The disabled-account article does not say. The 'card stays active' line belongs to the password-lock article. Confirm in the app.
Why was my account disabled?
The re-enable article does not give a reason. It only lists the profile path: Security, Manage account, Enable account, Confirm, and the face scan.