RedotPay KYC Issues for India Users (2026)

• Be at least 18 years old.
• Use one account for yourself—do not open a second account after a decline.
• Have the original document ready (not a photocopy, screenshot, or photo of a photo).
• Keep remaining validity of at least 3 months when the app requires it.
• Use a bright, steady camera for any face scan; keep your face centered.
• If you registered when India was not listed by name, still use your real identity documents—do not invent a foreign identity.

1. Wrong document typeOnly submit a type the app lists for your verification path. Do not assume every Indian ID variant is accepted.
2. Blurry, cropped, or glare-heavy photosRetake with the full document visible, sharp text, and no fingers covering fields.
3. Name / date of birth / ID number mismatchMatch the app fields to the document exactly, including spelling and order of names.
4. Identity already linked to another accountContact official in-app support; do not create yet another account.
5. Expired or low-validity documentUse a document that still meets the app’s remaining-validity rule.
6. Face scan environmentPoor lighting or movement can fail liveness checks—retry once in better conditions, then stop rapid retries.

There is no public Help Center page that publishes a complete India-only accepted-document table. This guide therefore does not list Aadhaar vs passport vs DL as guaranteed. Follow the types shown in your app. For general preparation, see the site’s accepted documents overview and KYC help.

Passing verification does not currently lead to a card for an Indian resident. As rechecked on 17 September 2026, India is on RedotPay's official Card Issuance Restrictions list, whose text says listed residents are ineligible for both virtual and physical cards and cannot register those locations as billing addresses. An earlier version of this section told readers to open a virtual card after KYC — that was wrong. See RedotPay in India for what is and is not blocked.

RedotPay publishes compliance lists, not a legal certificate. As rechecked on 17 September 2026, India is not on the unsupported-country list but is on the Card Issuance Restrictions list, which covers both virtual and physical cards, and on the Card Delivery Restrictions list. So passing KYC does not lead to a card for an Indian resident right now. That is an availability signal, not legal advice.